Croyland Car Megastore Statement COVID-19 Update - Support and Help for our Customers
With the ongoing changes regarding the current COVID-19 situation and in response to the Government’s latest advice, Croyland Car Megastore has decided to close temporarily with immediate effect. However, our online services will continue. While we are shutting our physical doors you will still be able to browse, reserve and buy a vehicle online.
In order to keep essential products available for customers and our community our onsite petrol station and SPAR shop will stay open every day with a change to the opening hours which will be 6am until 8pm (Mon - Fri) and 7am - 8pm (Sat and Sun).
Our comprehensive website www.croylandcarmegastore.co.uk will continue to be fully operational and accessible allowing you to continue to choose any of our vehicles available, get a part exchange valuation, conduct a free finance check, select and reserve a vehicle plus finance and buy online in full.
We are on the end of the phone if you require any advice or help call a member of our team on 01933 413 415 or email us at firstname.lastname@example.org We will have reduced capacity to speak to you over the telephone but please be patient. We will also be available via our website live chat system.
Feel free to contact us via Facebook and we will be happy to respond to your questions and continue to offer our advice and help.
During this time we have also decided until further notice to change our reservation policy. Whereby once we receive your deposit we will then remove your selected vehicle from sale for the foreseeable future until you are in a position to complete the purchase transaction over the phone or at our showroom, once it reopens.
We appreciate our customers will have a lot of questions at this time and we have addressed some of those below.
What happens if I have already booked an appointment with a member of the Croyland team?
If you already have an appointment booked with us during the time the showroom is closed our team will not be able to conduct any handovers during this time (unless we have spoken to you today, 24.03.20 to make alternative arrangements). However rest assured your vehicle remains in safe hands here at Croyland and our team will be back in touch again soon to arrange a priority collection for you as soon as we know when we will be able to open again for business face to face with our customers.
Help - I am due to collect my vehicle on Tuesday, March 24th - what happens now?
Unfortunately, as we have had to temporarily close our showroom our Croyland colleagues will not be in a position to complete any handovers for customers however we will be in touch again to arrange this as soon as we reopen.
I have recently purchased a vehicle - what do I do now?
If you have recently purchased a vehicle from Croyland Car Megastore please contact the team on 01933 413 415.
What if I am a key worker?
Here at Croyland we recognise and appreciate all the key workers who continue to play such a vital role within our communities at this critical time.
If you are a key worker please contact us and we will do everything we can to assist you in a safe and compliant manner wherever possible.
We will look forward to the time we can open our doors fully again and welcome you back to the business.