Croyland Car Megastore – Complaints Procedure
We are renowned for our high standard of customer care however, sometimes things go wrong and when it does we would like you to tell us about it so we can learn from it and continually evolve the way we work.
Formal Complaints Procedure
We encourage you to try and resolve the issue with the staff member dealing with your concern in an informal way. If you feel you are unable to resolve the matter in this way you should email your complaint to firstname.lastname@example.org complaint will be dealt with by:
Amy Wright – Customer Service Administrator
Sophie Dunn – Operations Manager
Your complaint will be acknowledged within 7 days and a full response within 14 days.
If you remain dissatisfied with the outcome of your initial complaint (Stage 1) please reply to our initial response asking for your complaint to be reviewed. Your email will be acknowledged within 48 hours days and you will receive a full and final response within 7 days. Your complaint will be reviewed by:
Mark Swindells – General Manager
Our Alternative Dispute Resolution (ADR) Process
If you are not satisfied following the conclusion of our complaint handling procedure, it is recommended that you contact The National Conciliation Service:
2, Allerton Road
Telephone: 01788 538317
Please quote our postcode and business name as below.
NN10 6GA, Croyland Motors Limited T/A Croyland Car Megastore
As a subscriber to the Motor Industry Code of Practice for Service & Repair, we are fully committed to making sure we operate to the highest standards of service, so we can give you peace of mind and we are committed to:
The Croyland Car Megastore Team