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Croyland Car Megastore – Complaints Procedure
We are renowned for our high standard of customer care however, sometimes things go wrong and when it does we would like you to tell us about it so we can learn from it and continually evolve the way we work.
Formal Complaints Procedure
Stage 1
We encourage you to try and resolve the issue with the staff member dealing with your concern in an informal way. If you feel you are unable to resolve the matter in this way you should email your complaint to aftersales@croylandcarmegastore.co.ukyour complaint will be dealt with by:
Jason Hewitt – Aftersales Manager
Sophie Gooserson – Operations Manager
Your complaint will be acknowledged within 7 days and a full response within 14 days.
Stage 2
If you remain dissatisfied with the outcome of your initial complaint (Stage 1) please reply to our initial response asking for your complaint to be reviewed. Your email will be acknowledged within 48 hours days and you will receive a full and final response within 7 days. Your complaint will be reviewed by:
Mark Swindells – General Manager
Final Stage
Our Alternative Dispute Resolution (ADR) Process
If you are not satisfied following the conclusion of our complaint handling procedure, it is recommended that you contact The National Conciliation Service:
First floor
2, Allerton Road
Central Park
Rugby
Warwickshire
CV23 0PA
Telephone: 01788 538317
https://www.nationalconciliationservice.co.uk/contact-us/
Please quote our postcode and business name as below.
NN10 6GA, Croyland Motors Limited T/A Croyland Car Megastore
As a subscriber to the Motor Industry Code of Practice for Service & Repair, we are fully committed to making sure we operate to the highest standards of service, so we can give you peace of mind and we are committed to:
Thank you
The Croyland Car Megastore Team
Croyland Motors Limited t/a Croyland Car Megastore is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.
We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required
